Privacy Policy

Last updated: 17 June 2026 · Applies to plcsolutions.net and the Your Energy Dashboard service.

1. Who we are

PLC Solutions (“we”, “us”) is a provider of PLC programming, SCADA and industrial automation services and the Your Energy Dashboard product. We are based in the North of England, United Kingdom, and operate this website at plcsolutions.net.

We are the data controller for personal data you submit through this website (for example via the contact form). This means we decide how and why your data is used.

Contact details: sales@plcsolutions.net · +44 (0) 7454 770 008.

2. What we collect

We only collect the personal data you choose to give us when you use the contact form on this website:

• Name - so we know who we are talking to.
• Email address - so we can reply to you.
• Phone number (optional) - in case a phone call is more efficient than email.
• Company (optional) - for context about your enquiry.
• Your message - whatever you tell us about your project or requirements.

If you become a customer, separate personal data (such as contract and billing information) will be collected under the terms of our engagement. That data is covered by this policy where applicable.

3. Why we use it & legal basis

Under the UK GDPR we must have a legal basis for processing your personal data. Our basis for handling contact form submissions is legitimate interest (Article 6(1)(f)) - specifically, our interest in responding to your enquiry, preparing a quote or proposal, and pursuing a prospective business relationship with you.

We use the information you submit only to:

• Reply to your enquiry and answer your questions.
• Prepare quotes, proposals or demo access for Your Energy Dashboard.
• Keep a record of our correspondence in case you become a customer.

We do not send marketing newsletters, and we do not use your data for any automated decision-making.

4. Third parties we share with

We do not sell or rent your personal data. We share it only with the following processors, each of which acts on our instructions and is contractually required to keep your data secure:

• SendGrid (Twilio Inc.) - delivers the email that the contact form produces to our sales@plcsolutions.net inbox. Your name, email, phone (if provided) and message are included in that email. SendGrid may process data in the United States; see International transfers.
• Microsoft Azure - hosts this website and the Azure Function that processes form submissions. Azure regions used are in the EU/UK. See International transfers.

We will also disclose personal data where we are legally required to (for example by court order or UK law enforcement).

5. How long we keep it

We retain contact form submissions and related correspondence for 6 years from the date of your last contact with us, after which we delete them.

The 6-year period aligns with the limitation period for contract claims under the Limitation Act 1980 (England & Wales) and with our general business and accounting record-keeping practice. If you ask us to delete your data earlier, we will do so unless we have an ongoing legal basis to keep it (for example, because a contract is still being performed or a dispute is live).

6. Your rights

Under UK GDPR you have the following rights regarding your personal data:

• Right of access - ask what data we hold about you and receive a copy.
• Right to rectification - correct inaccurate or incomplete data.
• Right to erasure - ask us to delete your data (subject to the retention period above where a legal basis still applies).
• Right to restrict processing - ask us to limit how we use your data while a request is being resolved.
• Right to object - object to processing based on legitimate interest on grounds relating to your situation.
• Right to data portability - receive your data in a structured, machine-readable format.
• Right to withdraw consent - where processing relies on consent (currently none of our processing does).

To exercise any of these rights, email sales@plcsolutions.net. We will respond within one month (as required by law), and there is usually no fee.

7. Cookies & tracking

This website does not use cookies, local storage or any other tracking technology that requires your consent under the Privacy and Electronic Communications Regulations (PECR).

Specifically:

• No analytics cookies (no Google Analytics, no Plausible, no Fathom).
• No advertising cookies or pixels.
• No social media plugins.
• Fonts, scripts, icons and images are all served from our own web server - there are no third-party requests to other domains.

Because no non-essential cookies are set, you will not see a cookie consent banner on this site. If we add analytics or other non-essential cookies in the future, we will update this policy and add a consent mechanism before doing so.

8. International transfers

Your personal data is processed primarily within the United Kingdom and the European Union. However, two of our processors may transfer data outside the UK/EEA:

• SendGrid may process data in the United States. Twilio (SendGrid’s parent) provides appropriate safeguards under the UK GDPR via Standard Contractual Clauses and the UK International Data Transfer Agreement. We have reviewed these safeguards and consider them adequate.
• Microsoft Azure offers EU/UK data residency for the services we use. Microsoft’s Standard Contractual Clauses and the UK Addendum apply where any transfer outside the UK/EEA occurs.

We will not transfer your personal data to any country outside the UK/EEA without appropriate safeguards in place.

9. Security

We take reasonable technical and organisational measures to protect your personal data:

• The contact form transmits over HTTPS.
• The Azure Function that handles submissions is authenticated and validates input server-side.
• A honeypot field is used to deter automated spam submissions.
• Email is delivered to a monitored business mailbox and not stored in shared marketing databases.
• Access to our systems is restricted to authorised engineers.

No method of transmission or storage is completely secure. If a breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the ICO and you within 72 hours, as required by UK GDPR.

10. Changes to this policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The “last updated” date at the top of this page will be revised whenever we do. Material changes will be highlighted on the homepage or notified to you directly if we already hold your email address.

11. Contact & complaints

If you have any question about this policy or how we handle your personal data, please contact us:

• Email: sales@plcsolutions.net
• Phone: +44 (0) 7454 770 008

If you are not satisfied with our response, you have the right to complain to the UK supervisory authority:

We would, however, appreciate the chance to address your concerns before you approach the ICO.

This document is provided for information only and does not constitute legal advice. ©2015–2026 PLC Solutions.